Terms

**General**

Advertisers and users are responsible for ensuring that advertising content, text, images, graphics, video ("Content") uploaded for inclusion on firstsalex.com complies with all applicable laws. firstsalex.com & Saltside Technologies AB assumes no responsibility for any illegality or any inaccuracy of the Content.

The advertisers and user guarantees that his or her Content do not violate any copyright, intellectual property rights or other rights of any person or entity, and agrees to release firstsalex.com and Saltside Technologies AB from all obligations, liabilities and claims arising in connection with the use of (or the inability to use) the service.

Advertisers agree that their Content can may be presented through firstsalex.com's partner sites under the same terms and conditions as on firstsalex.com.

**Copyright**

Advertisers grant firstsalex.com and Saltside Technologies AB a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from and distribute such Content or incorporate such Content into any form, medium, or technology now known or later developed.

The material (including the Content, and any other content, software or services) contained on firstsalex.com are the property of Saltside Technologies AB, its subsidiaries, affiliates and/or third party licensors. Any intellectual property rights, such as copyright, trademarks, service marks, trade names and other distinguishing brands on the Web Site are the property of Saltside Technologies AB. To be clear: No material on this site may be copied, reproduced, republished, installed, posted, transmitted, stored or distributed without written permission from Saltside Technologies AB.

**Watermarks**

All images on firstsalex.com are watermarked, which prevents the images to be used for other purposes, without the consent of the advertiser.

**Safety and images**

firstsalex.com and Saltside Technologies AB reserves the right to change the title of the Content, for editorial purposes. firstsalex.com and Saltside Technologies AB reserves the right not to publish images that are irrelevant or images that violate firstsalex.com's rules.

**Personal**

firstsalex.com and Saltside Technologies AB has the right to cooperate with authorities in the case any Content violates the law. The identity of advertisers, users or buyers may be determined, for example by an ISP. IP addresses may also be registered in order to ensure compliance with the terms and conditions.

**Privacy**

firstsalex.com and Saltside Technologies AB will collect information from Users and Advertisers. It is a condition of use of the firstsalex.com that each User and advertiser consents and authorises firstsalex.com and Saltside Technologies AB to collect and use this information. firstsalex.com and Saltside Technologies AB also reserves the right to disclose it to Company Affiliates and any other person for the purposes of administering, supporting and maintaining firstsalex.com, as well as for improving firstsalex.com, for example by using the information for research, marketing, product development and planning.

**Cookies**

This site uses cookies, which means that you must have cookies enabled on your computer in order for all functionality on this site to work properly. A cookie is a small data file that is written to your hard drive when you visit certain Web sites. Cookie files contain certain information, such as a random number user ID that the site assigns to a visitor to track the pages visited. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies, by themselves, cannot be used to find out the identity of any user.

**Email address of users**

Users are required to submit a valid email address, before they are allowed to post advertisements. The email address of the User shall not be publicly displayed and other users are permitted to send email to the User through firstsalex.com.

**Site availability**

firstsalex.com and Saltside Technologies AB does not guarantee continuous or secure access to the Web Site. The Web Site is provided "as is" and as and when available.

**Links to third party websites**

firstsalex.com may contain links or references to other websites ('Third Party Websites'). firstsalex.com or Saltside Technologies AB shall not be responsible for the contents in Third Party Websites. Third Party Websites are not investigated or monitored. In the event the user decides to leave firstsalex.com and access Third Party Sites, the user does so at his/her own risk.

**Paid content and services**

Some content and services of firstsalex.com require payment, including but not limited to, membership packages, posting of ads in select categories, and sale of items through Doorstep Delivery.

**Memberships**

As part of a membership package, firstsalex.com will create a Shop on behalf of the user. A Shop is a dedicated webpage on firstsalex.com, maintained by firstsalex.com, with content provided by the user. firstsalex.com has the right to any content added to the Shop by the user and has the right to remove or not publish the content if it violates any aspect of the Terms and Conditions.

**Doorstep Delivery**

Doorstep Delivery is an eCommerce service provided by firstsalex.com to help Buyers get items delivered to their doorstep. In some cases, the delivery and payments are handled by the Seller, while in other cases they are handled by firstsalex.com. Whether an item will be delivered by the Seller or by firstsalex.com will be specified in the ad.

A Seller has to be a Member on firstsalex.com to opt into the Doorstep Delivery service. For Seller-related Terms and Conditions, please contact your Field Sales Executive (or refer to the material provided by your Field Sales Executive). To become a member on firstsalex.com, please contact info@firstsalex.com.

By placing a 'Doorstep Delivery' order, Buyers undertake to purchase the item unless it is materially different from the description provided by the Seller on firstsalex.com. If the delivered item is not as described in the ad, then the Buyer is entitled to a free replacement of the product under firstsalex.com’s Buyer Protection policy.

firstsalex.com does not provide any guarantees that Sellers have been truthful or accurate in their listings, have items in stock, will accept the return of the item, or provide any refunds. firstsalex.com is not responsible for unsatisfactory or delayed performance, losses, damages or delays as a result of items being unavailable or mishandled by Sellers.

firstsalex.com reserves the right to suspend, limit or withdraw access to firstsalex.com and/or Membership of any user who does not comply with these terms.

**Doorstep delivery return & Replacement policy**

Returns, Replacements & Refund may be requested only under the following circumstances:

- If the product is not in a working condition or if the specification (color, size, weight & dimensions) of the product does not match the description given in the ad or if the product is found to be physically damaged at the time of delivery.

- The replacement claim must be made within 72 hours of delivery by emailing to info@firstsalex.com.

- firstsalex.com will investigate the validity of the claim and exchange the product with a functional product in case of valid claims only.

- For products without warranty, claims will not be considered after the

 specified period of 72 hours after delivery.

- For products with warranty, claims will fall under the specific warranty policy and firstsalex.com will ensure the warranty is provided by the seller.

**Doorstep delivery replacement process**

Upon filing the complaints, firstsalex.com will call the buyer to verify the issues, within 48 hours.

If the complaint made is found to be within the purview of the replacement policy firstsalex.com will provide the following options to the Buyer:

- Buyer will be informed of the nearest courier location where s/he must arrange the product for delivering it to the seller's location.

- Or firstsalex.com will arrange the pickup from the customer to the seller's location.

- Product must be returned in the same condition as it was received, along with the undamaged box, which came with the product. Replacement cannot be made if any parts of the product are missing or the box has been damaged.

The Seller will receive the product from the courier, investigate the problems and if the complaint is deemed to be valid, only then will the product be replaced, along with a refund of the courier fee which the buyer had incurred. If the same product is not available, full refund will be processed, along with the courier fee incurred by Buyer. However, if the complaint is not valid, the same product will be returned to the buyer and there will be no refund of the courier fee incurred by the buyer.

**Disclaimer**

firstsalex.com and Saltside Technologies AB assume no responsibility what so ever for the use of firstsalex.com and disclaims all responsibility for any injury, claim, liability, or damage of any kind resulting from or arising out of or any way related to (a) any errors on firstsalex.com or the Content, including but not limited to technical errors and typographical errors, (b) any third party web sites or content directly or indirectly accessed through links in firstsalex.com, (c) the unavailability of firstsalex.com, (d) your use of firstsalex.com or the Content, or (e) your use of any equipment (or software) in connection with firstsalex.com.

**Indemnification**

Advertisers and users agree to indemnify firstsalex.com & Saltside Technologies AB as well as its officers, directors, employees, agents, from and against all losses, expenses, damages and costs, including attorney's fees, resulting from any violation of this Terms and Conditions (including negligent or wrongful conduct).

**Modifications**

firstsalex.com & Saltside Technologies AB reserves the right to modify these Terms and Conditions. Such modifications shall be effective immediately upon posting on firstsalex.com. You are responsible for the reviewing of such modifications. Your continued access or use of firstsalex.com shall be deemed your acceptance of the modified terms and conditions.

**Governing law**

firstsalex.com is operated under the laws and regulations of Bangladesh.